30-Day Returns Guarantee

At The Home Games Company, we want you to be entirely satisfied with your purchase, and we have handpicked our suppliers to ensure this is the case, but in the unlikely event that you aren't completely happy, you can return it to us within 30 days of the purchase date for a full refund. If any products are an exception to this rule, it will be detailed below under Exceptions, or in the product description, or in our Refund Policy.

Any item (with the exception of bespoke products - please see definition of a bespoke item below) can be returned to us for any reason provided it is unused with its original packaging.

Please check that you are happy with the product before you begin any assembly or begin to use it, as this will impact directly your ability to return it.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase, cheque payments will be refunded in in a similar manner but due to banking restrictions can only be refunded at least 90 days after the original purchase date.

A Bespoke Product refers to goods that have been created or modified in any way to meet your specification. An example of this would be a slate bed pool table that is ordered with your exact combination of cloth colour and finish, or a refurbished arcade machine which is purchased in specifically for your order.

 

Exceptions

Business/Commercial buyers of any of our products qualify for a 3-day grace period within which they can return non-faulty products. For such items, costs will be incurred on the part of the buyer, detailed in our Refund Policy.

Buffalo pool tables come with a 14-day returns policy in line with the UK's mandatory cooling off period. Relevant terms apply to bespoke items as always.

 

How To Return Your Purchase

To return your purchase please email us at returns@thehomegamescompany.com. Our dedicated returns team will be happy to help. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories). For more details see our Refund Policy.