FAQs
Below is a list of the most commonly asked questions from our customers. Should they not answer you query, please contact us directly via chat at the bottom of the screen.
How can I get in touch with you?
Our exceptionally friendly and knowledgable team are always happy to answer your queries. Please feel free to contact us through one of the following channels:
| Phone: | 0333 880 8125 | |
| Email: | sales@thehomegamescompany.com | |
| Facebook Messenger: | https://www.facebook.com/ thehomegamescompany | |
What are your customer service opening hours?
Monday to Friday: 9am to 5pm
Saturday to Sunday: 9am to 5pm
Bank Holidays: 9am to 5pm
Our voicemail is available outside of these hours and will be responded to as soon as possible.
Some holiday times may vary.
Are there any discounts available?
Yes, we regularly offer discounts and promotions, but if it is not offered to you during checkout, there is no offer / discount available on that product currently.
To stay updated on our latest offers, sign up for our newsletter (bottom of the page) or follow us on social media :)
Can I add items to my order after it has been placed?
Unfortunately, we cannot add items to an existing order. If you wish to purchase additional items, you just need to place a new order.
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our friendly customer service team for assistance with order changes or cancellations.
Can I change the shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. They will do their best to accommodate your request.
Can I change the size/colour of an item in my order?
If you need to change the size or colour of an item in your order, please contact our customer service team as soon as possible. They will assist you in making the necessary changes if the order has not been shipped yet.
Can I get a refund for my returned item?
Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase.
Can I return a gift card?
Gift cards are non-refundable and cannot be returned.
Can I return an item purchased during a sale?
Yes, you can return an item purchased during a sale. Our return policy applies to all eligible items, regardless of whether they were purchased at full price or on sale.
Can I use gift cards for my purchase?
Yes, we accept gift cards as a form of payment. During the checkout process, you will have the option to enter your gift card code.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for select items. During the checkout process, you can choose the expedited shipping method if available for your location.
Do you offer free shipping?
Yes we do offer free shipping to Mainland UK addresses. Any exceptions will be noted in a product's description or during checkout. You can find more information about free shipping during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Please get in touch via email, chat or telephone for a shipping quote.
How can I apply a discount code to my order?
During the checkout process, you will have the option to enter a discount code. Simply enter the code in the designated field and click "Apply" to apply the discount to your order.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website. Once logged in, you will be able to view the order details and track its progress.
How can I contact your customer service team?
You can contact our friendly customer service team by clicking on the "Contact Us" link at the bottom of our website, or use the Chat facility, also at the bottom of the page. We are available to assist you with any questions or concerns you may have.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the carrier's website.
How can I unsubscribe from your newsletter?
To unsubscribe from our newsletter, you can click on the "Unsubscribe" link at the bottom of any newsletter email you receive from us. Alternatively, you can contact our customer service team and they will assist you with unsubscribing.
How do I initiate a return?
To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with the necessary instructions.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method chosen. You can find more information about shipping times during the checkout process.
What is your customer service team's response time?
Our customer service team strives to respond to inquiries as quickly as possible. However, response times may vary depending on the volume of inquiries received. We appreciate your patience and assure you that we will get back to you as soon as we can.
What is your privacy policy?
Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy on our website under the "Privacy Policy" section.
What is your return policy?
Our return policy allows you to return eligible items within a specified time frame for a refund or exchange. Please refer to our Delivery & Returns page for more detailed information.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. You can choose your preferred payment method during the checkout process.
What should I do if my order is damaged or defective?
If your order arrives damaged or defective, please contact our customer service team immediately. They will assist you in resolving the issue and arranging for a replacement or refund where appropriate.
Remember, if you can't find the answer to your question here, you reach us on Chat, where we'll be happy to help resolve your query.